Mass messaging for utility providers
Outage alerts, restoration updates, billing reminders, and service appointment notices — delivered the moment they matter, from one shared inbox.
Reach affected customers before the phones ring
When the power goes out, customers want answers fast. A targeted text reaches everyone in the affected area in seconds — with the ETA they need and far fewer calls to your line.
- Target outage blasts by service area
- Share estimated restoration times automatically
- Customers reply to get live restoration updates
Valley Power & Light
Outage alert
Utility communication, solved
Outage alerts & restoration
Broadcast outage notices to affected areas instantly, then follow up with restoration progress and ETAs so customers always know what's next.
- Area-targeted outage blasts
- Estimated restoration times
- Real-time status updates
- Reply for live updates
Billing & payment reminders
Send bill-due, past-due, and autopay-failure reminders with secure pay links. Help customers stay current and avoid service interruptions.
- Tap-to-pay links
- Past-due reminders
- Autopay failure alerts
- Payment confirmations
Service appointments
Confirm and remind customers about meter work, inspections, and installs — and let them reschedule with a one-word reply.
- Appointment confirmations
- Day-before reminders
- Reply-to-reschedule
- Crew arrival notices
Keep customers informed and current
Instant outage alerts
Notify affected customers the moment an outage is detected. Targeted, area-based blasts reach everyone in seconds — before the phone lines light up.
Restoration updates
Keep customers calm with proactive status texts and estimated restoration times. Fewer 'is it back yet?' calls, more trust.
Billing & payment reminders
Send well-timed bill-due and past-due reminders with a tap-to-pay link. Reduce late payments and disconnects with messages people actually see.
Service appointment notices
Confirm meter swaps, inspections, and install windows so someone's home to let the crew in — cutting wasted truck rolls.
Ready to keep customers in the loop?
See how MSG MVP helps your utility deliver outage alerts, restoration updates, and billing reminders the moment they matter — start with 25 free credits, no contracts.